Privacy Policy
KeepStreams ("KeepStreams," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, software, and related services.
Who We Are
KeepStreams is a software brand operated by KeepStreams Software Limited, located at RM316 3/F, 143 WAI YIP STREET, KWUN TONG, HONG KONG.
If you have any questions about this Privacy Policy, you can contact us at contact@keepstreams.com or through https://keepstreams.com/contact.
Information We Collect
We may collect information you provide directly to us, such as your name, email address, order details, and any information you send when you contact support or submit a request through our website.
We may also collect certain information automatically when you use our Services, including your IP address, browser type, device information, operating system, pages visited, access time, software version, feature usage, and diagnostic data such as crash logs. We also use cookies and similar technologies to support website functions, remember preferences, analyze traffic, and improve performance.
How We Use Information
We use your information to provide and maintain our Services, process orders, deliver software or licenses, provide customer support, respond to requests, improve product performance and security, prevent fraud or misuse, send service-related notices, and comply with legal obligations. Where permitted by law, we may also use your information to send updates, offers, or other marketing communications related to our products and services.
How We Share Information
We do not sell your personal information. We may share information with service providers that help us operate our website, process payments, provide analytics, deliver emails, or support our business operations. We may also share information when required by law, to protect our rights and users, or as part of a merger, acquisition, or other business transfer. In other cases, we may share information with your consent.
Data Security and Retention
We use reasonable technical and organizational measures to protect your information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide our Services, maintain business and transaction records, resolve disputes, enforce our agreements, and meet legal or compliance requirements.
Your Rights and Choices
Depending on applicable law, you may have the right to access, correct, delete, or restrict the use of your personal information, or to withdraw consent where consent is the basis for processing. You may also opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Third-Party Services and Children's Privacy
Our Services may contain links to third-party websites or services. We are not responsible for their content or privacy practices, and we encourage you to review their policies before using them.
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware of such a collection, we will take reasonable steps to delete the information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective once published.