Refund Policy
Fair Use Policy
Welcome to KeepStreams. Our service is designed for personal use only and is intended solely for the individual who holds the account. It is prohibited to distribute downloaded videos or music to third parties.
We take copyright infringement seriously and do not endorse or condone the unauthorized distribution of copyrighted materials. We recommend that users ensure their use of KeepStreams complies with all applicable laws and regulations.
To prevent being blacklisted by supported streaming services, each KeepStreams licensed account has daily download limits based on the type of streaming services:
- Video Streaming Services: 100 downloads per day
- Music Streaming Services: 300 downloads per day
If you have any questions or issues regarding the use of KeepStreams, please contact our customer support team for assistance.
Refund Policy
We advise all potential KeepStreams users to download the free trial version to see if it meets your requirements prior to purchasing the full version. We offer a free trial version of KeepStreams for each supported platform. Please note that each trial version is limited to three uses.
We offer a 7-day money-back guarantee for our Monthly, Biannual, and Annual Plans, and a 14-day money-back guarantee for Lifetime Plans. If you wish to request a refund within the refundable term of your subscription, please contact us with your order number and reason for the refund.
Refund Requests That Will Be Accepted
- You unintentionally bought the same plan you previously had; the duplicate may be returned for a refund.
- You have bought the incorrect product and then the correct product within the refund period; the incorrect order may be returned for a refund.
- You have canceled the auto-renew service prior to the date of renewal, but you are still being charged.
- There are technical issues with the purchased product, and no remedy has been supplied within 30 days.
Refund Requests That Will Not Be Accepted
- You have changed your mind about our products or plans.
- You bought the wrong plan but did not request an exchange prior to the refund deadline.
- You have requested a refund, but the money-back guarantee period for the purchase has expired.
- You did not read the product description before purchasing, resulting in dissatisfaction with the functions or compatibility of our product.
- You have experienced insurmountable technical issues when using our product, yet you refuse to share any further information or cooperate with our support team.
- You failed to recognize that there is a limit on the number of videos and music that may be downloaded per day and per week, resulting in your displeasure with our products.
We reserve the right to decline any refund request that does not meet these conditions. We will process your refund request as quickly as possible, but please allow up to 10 business days for the refund to appear in your account. We will notify you via email once the refund has been processed.
Important Notices
We offer a 7-day money-back guarantee for our Monthly, Biannual, and Annual Plans, and a 14-day money-back guarantee for Lifetime Plans. Your money-back guarantee begins when your payment is processed.
Automatic renewal is enabled by default but can be turned off at any time. If you wish to cancel your subscription, please contact us at [email protected] and we will promptly assist you.
Please note that the Mac version and Windows version are different. After the refund period has expired, no exchanges between versions will be permitted.
Refunds will be completed within one to seven business days, depending on the specific situation. If you do not receive your refund in a timely manner, please contact our support team for assistance.
Once a refund has been granted, the associated license will be canceled, and KeepStreams should be uninstalled and removed from your computer.
If you have any questions or concerns regarding our refund policy, please contact us at [email protected].