Quick answer:
Disney+ error code 39 means Disney+ can’t establish a secure playback path (DRM/HDCP). Most cases come down to an HDCP handshake failure somewhere in your HDMI chain (port/cable/TV/AVR/switch/splitter/capture card) or an unsupported device/browser.
4 quick checks (in order):
- Move the cable to a TV/AVR port labeled HDCP 2.2/UHD and try a different high-quality HDMI cable.
- Power off and unplug TV/AVR + streamer/console for 60 seconds, then reboot all.
- Bypass splitters/capture cards/docks/adapters/projectors and direct-connect the player to the display.
- Use KeepStreams to keep Disney Plus videos for offline watching.
I hit Disney+ error code 39 the moment I switched from my console to the app—black screen, cryptic code. The fix wasn’t some hidden setting. It was my HDMI chain. A cheap splitter and a capture card were quietly breaking the HDCP handshake.
I moved the cable to the TV port labeled HDCP 2.2, swapped in a known-good cable, pulled the power on everything for a minute, and tried again—no error. In this article, I will explain the meaning, causes, and fixes of Disney+ error code 39.
What Is Disney Plus Error Code 39?
Disney Plus Error Code 39 is a rights management code that often signals that the streaming service requires a secure connection but your streaming setup cannot supply one.
Steve
HDCP vs. HDMI: HDMI is the connector/transport. HDCP is the copy-protection that must be supported end-to-end (player → cable → AVR/switch → TV/projector).
It is possible that a problem with your Disney Plus app, streaming device, HDMI cable, or television is blocking a secure HDMI handshake. If your issue is similar and you are able to resolve it, the Error Code 39 Disney Plus will disappear.
Typically, when Disney Plus Error Code 39 occurs, this error message will appear:
We're sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).
What Causes Error Code 39 Disney Plus?
Note: Because the chain isn’t fully HDCP-compliant, you’re using an unsupported device/browser, or your app/session needs a clean refresh. Start with a direct HDCP 2.2 connection and a full power cycle.
Typically, the Disney Plus Error Code 39 indicates a rights management problem that prevents the requested video from streaming from Disney's servers. There are instances in which you have little control over this.
- Unsupported device or browser → Verify your device and browser are on Disney’s supported list.
- Splitters / capture cards / HDMI-VGA adapters / some projectors → Temporarily remove all accessories and connect directly. (These often break HDCP 2.2.)
- Remote play / screen recording in the chain (e.g., PC capture, console streaming) → Disable and try again.
- Temporary DRM/app/network token issues → Sign out of all devices, clear cache, update the app/OS, and sign in again; Disney+ lists these as standard streaming fixes.
This error code may be resolved by switching to a new streaming device, using a different television, switching to a different HDMI port, or using a different HDMI cable when the problem is caused by an issue on your end.
How to Fix Disney Plus Error Code 39?
Note: Direct-connect to HDCP 2.2 port → power cycle → update/reinstall and sign out/in → confirm device/browser support before trying device-specific steps.
Follow each of the following procedures in succession until Disney Plus is functioning correctly and the Error Code 39 disappears:
- Hard power cycle: unplug TV/AVR/box/console for 60 seconds and reboot router.
- Direct-connect: player → TV port labeled HDCP 2.2/UHD and remove docks/splitters/capture cards.
- Cable/port swap: try a known-good high-speed HDMI cable and a different HDCP 2.2 port.
- Update & reinstall: update device firmware/OS and the Disney+ app and clear cache/data where applicable, then sign out/in.
- Confirm support: Check Disney+ supported devices and browser requirements.
- When to contact Disney+: If 39 persists after the above with a direct HDCP 2.2 path, contact support and share device model, OS, HDMI path, and screenshots.
Fix by Device (Step-by-Step)
This issue has happened most often while streaming Disney Plus from an Xbox One gaming console, but it has also occurred when streaming straight from a smart TV and with other devices.
Xbox
- Direct-connect console → TV (no splitter/capture card/AVR).
- Switch to a TV HDMI port labeled HDCP 2.2/UHD and try another cable.
- Full power cycle (console + TV + AVR/router).
- Update Xbox system + Disney+ app and reinstall if needed.
- As a last resort, reset the console, keeping games/apps.
The legacy Xbox Console Companion app for Windows was retired Aug 28, 2023. Use the Xbox app on Windows (Remote Play) instead—and remember, remote/capture workflows can trigger HDCP errors.
PlayStation (PS5/PS4)
- Disable screen recording/streaming overlays and remove capture devices.
- Direct-connect PS → TV (HDCP 2.2 port), try another cable.
- Reboot, update system firmware and the Disney+ app, then reinstall if needed.
Some capture cards/switchers don’t pass HDCP 2.2. Test without them.
Roku
- System update → update/reinstall Disney+.
- Move to a different HDMI port/cable (HDCP 2.2 for 4K).
- Full power cycle of TV and Roku.
Older Roku models + projectors or splitters are frequent HDCP pain points. I recommend going directly to the TV for testing.
Windows/Mac (Browsers & Apps)
- Use supported browsers and keep them updated.
- Close screen-recording/DRM-interfering tools and disable capture devices.
- Clear browser cache/DRM licenses and sign out of all devices, then sign in on this device only and reboot.
- If using external displays, confirm the monitor/adapter path supports HDCP 2.2 for 4K.
Some adapters (USB-C → HDMI) aren’t HDCP 2.2 compliant. Test with a direct HDMI output where possible.
Android
- Clear cache/data for Disney+ and update app/Android OS.
- Switch networks (Wi-Fi ↔︎ cellular) and reboot the phone.
- Avoid wired/wireless screen-mirroring and play on-device or use a compliant Chromecast/TV.
Casting/mirroring to non-HDCP devices (or via certain hubs) commonly triggers Disney Plus error 39 Android.
iPhone/iPad (iOS/iPadOS)
- Reinstall Disney+ and update iOS/iPadOS.
- Turn off Screen Mirroring and test on-device playback.
- If using a wired adapter, use Apple’s Digital AV Adapter with a compliant HDCP path.
| Device | Black screen | Error code 39 |
|---|---|---|
| Consoles & streamers |
|
|
| Smart TVs |
|
|
| Phones/PCs |
|
|
If you find the above steps too complicated, you can try a simpler way. You don't need to differentiate between devices for complex operations.
What Is the Most Effective Method for Viewing Disney Plus Offline?
KeepStreams for Disney Plus is an excellent third-party downloader that enables you to download any TV show or movie for offline viewing. It allows you to download Disney Plus videos without error codes and transfer to any devices, such as mobile phones or computers.
Here's a comprehensive guide on downloading Disney Plus movies without error codes using KeepStreams:
Step 1 Select Disney+ from its list of VIP services. Log in to your account.
Step 2
Find and play the video you want to download.
Step 3
Customize download settings before clicking Download Now.
NOTE
U.S. Copyright Act (DMCA) § 1201 prohibits the circumvention of copyright protection measures. KeepStreams is meant to help you make a copy of material you have legally accessed, and the person who uses it is fully responsible for following all laws. Learn more by reading the KeepStreams Copyright Compliance.
Editor's Takeaways
The Disney Plus Error Code 39 is mostly relevant to Xbox one or any Xbox series compatible user. When streaming Disney Plus on a Smart TV or even a projector, you may get the same error code, which happens most often on gaming consoles.
I am certain that you will be able to overcome Disney Plus offline won't play error and continue to enjoy your favorite movies on Disney+ without further difficulty by following the aforementioned steps. You can also check how to fix Disney Plus error code 83 and Disney Plus error code 42.
Safety note: The tools recommended in this article have been personally tested and are safe during installation or use. Please download from the official websites to ensure the security of your device.
FAQs
Q1. What is Disney Plus error code 39?
A1. A DRM/HDCP secure-path failure or unsupported device/browser. Fix by direct-connecting to an HDCP 2.2 port, power-cycling, and removing splitters/capture cards.
Q2. Disney Plus error 39 Android — cache vs. reinstall vs. device support?
A2. Start with clear cache/data or reinstall, update Android and app, and avoid mirroring to non-HDCP screens.
Q3. Do I need HDMI 2.1 or HDCP 2.2 for Disney+ 4K?
A3. You need HDCP 2.2 end-to-end for 4K/HDR on external displays. HDMI 2.1 is not specifically required.
Q4. Disney Plus error code 39 on Roku/Fire TV — quick steps?
A4. Update system and app, move to an HDCP 2.2 port, switch cable, and reboot everything. You can also try the efficient way: KeepStreams.
Like this article
Explore more content