Recently, I still get the same reader email every week: "Where did my Prime Video downloads go—and can I move them?" Below is the straight answer, with platform-by-platform steps, what you can and can't change, and why files won't play outside the Prime Video app.
2026 update: Prime Video offline downloads still work on Fire tablets and the Prime Video apps for iOS, Android, macOS, Windows 10, and Windows 11. However, these downloads are app-managed files for in-app playback. Android and Windows let you choose where future downloads are saved, but Amazon does not recommend USB-connected drives for official downloads.
I organized this article based on different devices. Check the quick answer in the following box to save your energy, or click the title to jump to the section you're interested in:
Check the storage location on different devices:
On Windows 11/10 ➡️ Use the Prime Video app setting for future downloads. The hidden app folder is useful for storage checks, but not for external playback.
On Android/Fire tablets ➡️ Set the download location to internal storage or SD card if the option is available. Existing downloads usually need to be deleted and downloaded again.
On macOS/iOS ➡️ Downloads stay inside the app container. There is no normal Finder or Files folder for moving them to another player.
On browsers/TV apps ➡️ Web browsers and most TV apps are for streaming. Offline playback requires a supported Prime Video app or device.
In the last part, I'll introduce a storage workaround (Section 4) for users who need a local folder workflow for personal offline management where permitted.
Windows 10/11: Hidden in Your Local Folder
Steve
Downloads made via the Prime Video app for Windows are saved in a hidden app package folder. You can reveal the folder for storage checks, but the files are still locked to the app.
Default Path of Prime Video Downloads on Windows PC
Prime Video stores downloads under a hidden package folder, typically: C:\Users\YOURNAME\AppData\Local\Packages\AmazonVideo.PrimeVideo_pwbj9vvecjh7j\LocalState\Downloads. The package ID can vary by app version or region, so search for AmazonVideo.PrimeVideo inside Packages if this exact path does not open.
Reveal hidden items in File Explorer, then navigate to the path above. Follow these steps:
On Windows 10:
Step 1: Open File Explorer. View tab > Options.
Step 2: Navigate to View > Files and Folders > Show Hidden files, folders, and drives > Apply > OK.
Step 3: Paste the path above and replace YOURNAME with your Windows account name.
On Windows 11:
Step 1: Open File Explorer → View → Show → tick Hidden items.
Step 2: Paste the path above and replace YOURNAME with your Windows account name.
NOTE: These files are read-only for normal users. They are encrypted, tied to the Prime Video app, and not standard MP4 files. Use this folder for storage checks only. To remove a title, delete it inside the Prime Video app instead of manually deleting files from
LocalState\Downloads.Can I Change the Download Location on Windows PC?
Yes—for future downloads, you can choose a different save location in the Prime Video app on Windows. This changes where new app downloads are stored; it does not turn them into playable files for other players.
If you do not see the in-app selector, update the Prime Video app from Microsoft Store first. As a fallback, moving the app installation to another drive through Windows Settings → Apps → Installed apps → Amazon Prime Video → Move may shift app storage on some builds, but results can vary.
Avoid choosing a USB-connected drive for official Prime Video downloads. Amazon recommends against USB drives because downloaded titles need stable app-managed storage and in-app playback.
Troubleshooting and Tips
If you still can't find the files by following the steps above, re-check Hidden items, confirm that you installed the Prime Video app rather than only using the browser, and search the Packages folder for AmazonVideo.PrimeVideo. The exact path is for reference only.
Also, please clear space from Prime Video → Settings → Downloads when possible. Manually deleting files in the hidden folder can leave orphaned records in the app.
Android Phones/Fire Tablets: Storage & SD Card
Steve
Prime Video lets you choose internal storage or an SD card for future downloads on many Android devices and Fire tablets. The option depends on the device, app version, region, and the card itself.
When downloading Prime Video shows for offline viewing on Android or Fire devices, things become simpler. You can usually change your download location via this path: Prime Video > My Stuff or Profile > Settings > Stream & Download > Download videos to SD card.
Tips: If you find the SD option missing, check whether the card is inserted correctly, readable by the system, formatted in a supported file system, and allowed by app permissions. Also update the Prime Video app and restart the device.
Like the rule on Windows PC, you can't simply move existing downloads from internal storage to SD card. To change the location of existing downloads, delete the title in the Prime Video app, select the SD card location, then re-download the title.
NOTE: Although some Android file managers may show app storage folders, the downloaded titles are still read-only for normal playback. They work only inside the Prime Video app on the authorized device/account while your access to the title remains valid.
macOS/iOS: Downloads Stay Inside the App Container
Steve
macOS and iOS support in-app offline downloads, but they do not expose normal movie files in Finder, Files, or Photos.
Prime Video for macOS saves videos inside the app's container—they are not meant for Finder playback. You can watch them through the Prime Video app → My Stuff → Downloads. The same rule also applies to iPhone and iPad.
If playback fails offline, relaunch the app, confirm you are signed in on the same account and device that downloaded the title, and make sure your Prime Video access is still active. Also check whether the title is still available for download in your region.
NOTE: If Prime Video has taken up too much space on macOS/iOS devices, remove titles from within the app. On iPhone or iPad, you can also go to Settings → General → iPhone Storage or iPad Storage → Prime Video to review app size. Do not hunt for container subfolders as if they were normal media folders.
Workarounds for All Devices: Change Storage Location as You Prefer
Official Prime Video downloads are best when you only need in-app offline viewing. If your real goal is centralized storage management, such as saving videos to a named local folder, organizing titles by series, or moving a file to a personal media device, you need a different workflow.
| Method | Best For | Change Folder | External Playback | Main Limit |
| Official Prime Video download | Watching offline inside the Prime Video app | Windows/Android only for future downloads | No | Encrypted app files, title availability, viewing period, device/account limits |
| Local file workflow | Personal offline storage management where permitted | Yes | Yes, when the target device supports the output format | Must follow local law, platform terms, and content rights |
If your goal is centralized storage management, a third-party downloader like KeepStreams for Prime Video can output to a folder you choose.
This tool can help you create local Prime Video files in MP4/MKV format for personal offline organization where allowed. Compared with official app downloads, standard MP4/MKV files are easier to name, sort, back up, and test on devices such as Windows PC, Mac, iPhone, iPad, Fire Tablet, smart TVs, and game consoles.
For this storage-location guide, the most important test points are simple: whether the tool lets you select the output folder, whether MP4/MKV output is recognized by common players, whether audio and subtitles stay in sync, and whether the output file can be found quickly after the task finishes.
Because KeepStreams can output Prime Video titles into MP4 video files, you can centralize downloads, naming, and storage more easily than with official app containers.
NOTE: Streaming services, copyright rules, and platform terms vary by country and account type. Use KeepStreams or any similar third-party tool only for content you are allowed to save and for personal use where permitted.
Do not share, sell, upload, publicly screen, or commercially use downloaded videos. If the content is not yours or you do not have permission from the rights holder, follow the Prime Video app's official download rules instead.
The steps involved in downloading videos using KeepStreams for Prime Video are easy and simple.
Step 1
Download and install KeepStreams
Step 2
Enter Amazon Prime Video through VIP Services
Step 3
Log in to your Prime Video account and play the video that you wish to download
Step 4
A setting window follows and you can select output options here.
Step 5
Click on "Download Now". Video(s) will be saved to the local storage folder on your PC.
To quickly open the folder where the videos are saved, navigate to "Downloaded" in KeepStreams and click the little file icon beside each title.
In this way, you can move the downloads to a USB drive or another device for personal storage management where permitted.
FAQs
Q1. Where are Prime Video downloads stored on Windows 11/10?
A1. In most cases, they are stored in a hidden app package folder under AppData\Local\Packages\AmazonVideo.PrimeVideo...\LocalState\Downloads. The exact package ID can vary, and the files are encrypted. You still need the Prime Video app to watch the downloaded titles.
Q2. Can I change the storage location for Prime Video downloads?
A2. Yes, but only in limited official cases. Windows and Android can select where future downloads are saved, and Fire tablets may save to an SD card when available. macOS and iOS do not provide a normal user-selectable download folder. Existing downloads usually need to be deleted and downloaded again after you change the location.
Q3. Why can't I play Prime Video downloads outside the app?
A3. Official downloads are protected app files, not regular MP4 videos. They are tied to the Prime Video app, the account, the device, and the viewing period. Downloaded content also cannot be played over Chromecast or AirPlay, so use a supported app/device or adapter for official offline viewing.
Q4. What if the SD card option or download folder is missing?
A4. Update the Prime Video app, restart the device, check that the title is downloadable in your region, confirm the SD card is healthy and readable, and allow storage permissions. If a title was already downloaded before changing the location, delete it in the app and download it again.
Q5. Is it safe to use a workaround to save Prime Video files?
A5. Treat any workaround carefully. Use official downloads whenever you only need app-based offline viewing. If you use a third-party tool, keep it to personal use where permitted, do not share or sell the files, and respect local law, platform terms, and creator rights.
Conclusion
Now you know the honest answer to the question in the beginning: "Where did my Prime Video downloads go—and can I move them?"
On Windows 11/10 ➡️ Prime Video saves offline files inside the app package folder, hidden by default. You can change the official location for future downloads in the app, but the files won't play outside Prime Video.
On Android/Fire tablets ➡️ You can usually choose internal storage or SD card for future downloads. Existing titles need to be downloaded again after the location is changed.
On macOS/iOS ➡️ Downloads live inside the app container for in-app playback only. You can't choose a normal Finder or Files folder.
On web browsers/TV apps ➡️ They are mostly for streaming. Use a supported Prime Video app or device for official offline playback.
Check the visibility and options of Prime Video downloads on different devices in this table:
| Official Setting | Windows 11/10 | macOS | Android | Fire tablet | iOS/iPadOS | Web browser |
| Official offline downloads | Yes, in the Prime Video app | Yes, in the Prime Video app | Yes | Yes | Yes | No |
| File-system folder visible | Yes, hidden app path | App container only | Restricted on modern Android | App-managed | No normal folder | No download folder |
| Change download location | Yes, for future downloads | No normal folder option | Yes, for future downloads | Yes, to SD card if available | No normal folder option | No |
| Move existing downloads | Delete and re-download | No | Delete and re-download | Delete and re-download | No | No |
| Playable outside app | No | No | No | No | No | Not applicable |
If you are looking to avoid the storage limits of default Prime Video downloads and you have permission to keep a local copy for personal use, consider using a safe third-party downloader. KeepStreams for Prime Video is a good choice to download Amazon Prime Video to MP4 file. With a compatible format, you can choose a folder, organize your library, and move the file more easily.
Like this article