Quick Answer: Disney+ downloads only work on supported mobile devices (iPhone/iPad/Android). PCs, Macs, TVs, and Windows 10/11 tablets can't download, but KeepStreams can help you.
Ad-supported plans don't allow downloads. Switching to an ads plan removes any downloads you already saved. An account can download up to 25 total downloads across the account. To keep them playable, the device must go online at least once every 30 days. If your downloads are queued/slow/missing, check the Fix Section below.
I had subscribed to an ad-free Disney Plus plan specifically to download videos, but after downloading them to my phone, I discovered that these videos had to be watched within 48 hours or they would expire. I watched part of a movie during my Monday commute, but didn't continue watching on Tuesday because I was driving. When I tried to continue watching on Wednesday, the movie wasn't working anymore.
This made me really want to figure out why Disney Plus downloads not working, and now I do have a pretty clear idea of how to fix Disney Plus downloads not working. In this article, I will share tips on how to fix Disney Plus downloads not working from mobile devices and laptops.
![[100% Fixed] How to Fix Disney Plus Downloads Not Working in 2025?](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Why Disney Plus Downloads Not Working?
Note: Downloads are a mobile-app-only feature. Ad-supported plans don't include downloads, and moving to an ads plan removes existing downloads. PCs/Macs/TVs can stream but not download.
Downloading movies from Disney Plus is easy. However, you might also run into some issues with downloading. Before downloading, I recommend that you make sure you have the right to download on Disney+.
| Plan \ Device | iOS app | Android app | PC / Mac (browser/app) |
| Premium (ad-free) | Yes | Yes | No |
| Standard (ad-free) | Yes | Yes | No |
| Standard with Ads | No | No | No |
Some titles simply aren't eligible for download or become temporarily unavailable due to licensing, and availability varies by region.
If the video is available for download, you can find the download button on the title screen inside the Disney+ mobile app (movie page under Play or episode list for series). Additionally, if your storage space is full or you have reached the 25-download limit, you will also be unable to download new videos.
How to Download Videos on Disney Plus？
iOS/Android quick steps: Open the Disney+ app → open a movie or episode → tap Download → track progress in the Downloads tab.
If you have already confirmed that you have the right to download the video, you now need to make sure that your steps are correct to avoid Disney downloads not working problems.
Start by opening your Disney Plus app on your device. Look for movies, series, or episodes you'd like to download. Once you've chosen, click the "Download" icon adjacent to the title. Remember that your choice of content restrictions depends on the region you're in, hence some titles might not be downloadable.
I manage downloads by pausing/resuming, or deleting items from the Downloads section to free space and unblock queues. Logging out of the app deletes all downloads on that device by design.
Troubleshooting Disney Plus Downloads Not Working
Many users encounter Disney Plus download not working while trying to enjoy their favorite shows offline. The problem could be due to outdated Disney Plus app, problems with the device's network connection, or glitches in the device's storage.
| Symptom | Likely causes | Step-by-step fix |
|---|---|---|
| Download button missing |
|
Check plan → switch to ad-free if needed → confirm you're on iOS/Android app → try another title |
| Stuck on queued |
|
Disable Wi-Fi-only if on cellular → speed test/strong Wi-Fi → clear cache/restart device → free 3–5 GB → update/reinstall app |
| Very slow downloads |
|
|
| Downloads disappeared |
|
|
| Hit a limit |
|
Remove some downloads or de-register a device, then retry |
To fix the issue, try these simple solutions. Firstly, verify that your Disney Plus app is up-to-date. Developers often release updates to improve performance and fix bugs. For smooth operation, always ensure your device has the latest version installed.
Secondly, check your device's network connection. A stable internet connection is essential for successful downloads. Try resetting your router or switching to a different network. Finally, confirm that your device has enough storage space. If storage is full, automated downloads might fail.
Fix Disney Plus Error Codes
I've also seen Disney Plus error codes and other related issues, and I list these error codes in the following table with how to resolve these issues:
| Issue | Likely Cause | Solution Article |
|---|---|---|
| Disney+ Error Code 39 | Content/device rights or HDCP/HDMI restriction (external display, screen recording); region/permission blocking playback/downloads | Fix Disney Plus error code 39 |
| Disney+ Error Code 42 | Network/account/server issue: unstable connection, account verification failure, server outage or congestion | Fix Disney Plus error code 42 |
| Disney+ Error Code 83 | Device compatibility or authentication failure: unsupported device, outdated firmware, DRM/security environment not compliant | Fix Disney Plus error code 83 |
| Offline won't play | Offline license expired or downloads invalid: device offline >30 days; plan change/logout removed authorization; title left catalog | Fix Disney Plus offline won’t play |
Fix Disney Plus Downloads Not Working on Laptop
Note: Downloads are tied to your account and are playable only in the Disney+ app on the device that downloaded them. Some titles can't be downloaded at all.
Some users may ask why I can't download movies on Disney Plus on a laptop? The truth is that Disney Plus does not give Disney Plus download feature on laptops, and you can only download Disney Plus movies on its app on your smartphone.
I found a way to fix Disney Plus not working on a laptop. You can use a reliable and safe KeepStreams for Disney Plus to solve this problem. KeepStreams enables you to download Disney Plus movies on Windows and MAC computers. And the whole process is ad-free.
KeepStreams for Disney Plus gives you a better offline downloading experience compared with other Disney Plus downloaders. You can download high-quality Disney Plus movies into MP4/MKV format, which can solve the official download limits, such as expired downloads, so you don't have to worry about Disney+ DRM restrictions and any other Disney+ not working problems.
| Features | KeepStreams for Disney Plus | Other Screen Recorders | Free Disney Plus Downloader |
| Method | Download without quality loss | Screen record | Paste URL |
| Safety Level | High | Averge | Low |
| Download Speed | 10X | 5X | 5X |
| Batch Download | ✓ | × | × |
| Save Subtitles | ✓ | × | × |
| No Ads | ✓ | × | × |
| Max Resolution | 1080p | 720p | 720p |
| Audio | Official audio tracks | May miss multi-audio | Often limited or mismatched tracks |
| Reliability | High | Prone to drops | Breaks when sites change |
Choose KeepStreams to make your Disney Plus experience as enjoyable as possible! It also provides free trial for 30 days. Enjoy it by clicking the "free trial" button.
Here's a comprehensive guide on downloading Disney Plus movies on laptop using KeepStreams:
Step 1 Select Disney+ from its list of VIP services. Log in to your account.
Step 2
Find and play the video you want to download.
Step 3
Customize download settings before clicking Download Now.
NOTE
U.S. Copyright Act (DMCA) § 1201 prohibits the circumvention of copyright protection measures. KeepStreams is meant to help you make a copy of material you have legally accessed, and the person who uses it is fully responsible for following all laws. Learn more by reading the KeepStreams Copyright Compliance.
Editor's Takeaways
Although you cannot download movies on Disney Plus on laptop directly, KeepStreams can ensure a smooth Disney Plus download offline experience on your laptop without any Disney Plus not working problems. You can also read how to download Disney Plus videos.
Safety note: The tools recommended in this article have been personally tested and are safe during installation or use. Please download from the official websites to ensure the security of your device.
FAQs
Q1. Why is Disney+ download queued but not downloading on Disney Plus app?
A1. Most often, Wi-Fi-only is enabled on a weak network, or your storage is full. Disable Wi-Fi-only or switch to strong Wi-Fi, free space, restart the app/device, then try again.
Q2. Why can’t I download movies on Disney+ on a laptop?
A2. Because Disney Plus does not support downloading on laptops/PCs/TVs in an official way. However, you can use KeepStreams to download Disney Plus videos on laptops.
Q3. Why did my downloads disappear on the Disney Plus app?
A3. You likely logged out, or the device stayed offline beyond 30 days. Go online/sign in and re-download.
Q4. Does Standard with Ads allow downloads?
A4. No. Standard with Ads does not allow downloads. Moreover, if you switch to an ads plan, Disney Plus will remove existing downloads on your app.
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