Thorough explanation of how to log in to dTV/resolutions if you can't log in!

| Published on Jul 06, 2022| 10 Minutes Reading
In this article, we will thoroughly explain how to log in to dTV and how to solve the problem if you cannot log in, so please check it out.

I heard I can get a free trial, but how can I log in to dTV?"

I've been able to log in normally until now, but suddenly I can't log in anymore. What should I do?

If you have any of the above problems, you must be in trouble. Don't worry! In this article, we will thoroughly explain how to log in to dTV and the solution to the problem of not being able to log in, so please check it out.

What is dTV?

dTV is a video delivery service that you can start watching as soon as you want and cancel immediately when you stop watching. dTV offers about 120,000 titles for 550 yen per month (tax included).

In the past, this service was only available to docomo cell phone users, but now it is available to anyone who has a d-account. This service is recommended for those who are considering using a video distribution service for the first time. We have briefly summarized its features as follows, please check them out.

How to log in to dTV by device "Explained on the login screen from smartphone, PC, and TV"

The process of logging in to dTV from smartphones and PCs is almost the same, and you can log in immediately by simply entering your d-account ID and password. (What to do if you forget your ID and password will be explained in detail later.)

However, if you wish to watch dTV on your smartphone or tablet, you will need to download a dedicated app. If you are using a PC, there is no app, so you need to log in from the official page.

There are three ways to watch videos on your TV: first, using an HDMI cable to connect your phone; second, using a device that connects your phone to the TV, such as a Chromecast or Fire TV stick; and third, using a Toshiba RETSCH device to connect your phone to the TV. The third method is to watch on a dTV-compatible smart TV, such as Toshiba's Regza or Sony's Bravia. In other words, you can easily enjoy videos on your TV by simply using a "dTV compatible TV" and downloading the dTV application. Here, we would like to explain how to log in with a "dTV compatible TV.

How to log in to dTV from a smartphone or tablet

First, let's look at how to log in from a smartphone or tablet.

If you wish to watch on your cell phone or tablet, you will need to download the "dTV App". If you have not installed it, please refer to the following.

dTV Official App

App Store
Google Play

  1. Start the dTV app and go to the login page.

Once downloaded, launch the app. Then, the above screen will appear. Tap either the " d account login/issue" button at the top or the "Login if you are already a dTV member" button at the bottom right.

  1. Enter your d-account login information (for dTV members)

After entering the ID or e-mail address you registered when you registered as a member, tap "Next " to display the following screen. (If you do not have a d-account, please first register as a member or tap the "Create d-account" button to obtain a d-account.)

Next, you will be asked to enter your password. Enter the password you set when you registered and tap "Login" to complete the process.

If you have forgotten your d-account login ID or password, you can reissue a new one from the following page. Don't worry, you can solve the problem quickly by following the instructions.

How to log in to dTV from a personal computer (PC)

Logging in from a PC is basically from the official page. It is almost the same as how to log in from a smartphone.

  1. Access the login page from dTV's official page.

After opening the dTV homepage, click either the " d account login/issue" or "Login if you are already a dTV member" button to access the d account login page.

Enter your d-account login information (if you are already a registered dTV member)

When you access the login page, first enter your d-account ID. (The ID you registered when you registered as a member or the email address you registered is your ID.)

After entering the information, click "Next ".

When the page changes, enter your password. (The password you set when you registered as a member is your ID.)

Finally, click "Login" and you are done!

How to log in to dTV from a "dTV compatible TV

From here, we will explain how to log in to dTV from your TV.

As mentioned above, you can enjoy dTV videos using a "dTV compatible TV". If you are not sure if your TV is a "dTV compatible TV," check below.

dTV compatible TV".

How to log in to dTV on your TV

Please prepare a smartphone, tablet, or computer that can use dTV, and follow the steps below.

Launch dTV on your dTV compatible TV. 2.

Open "Login/New Member Registration" from the menu page.

When you open the login page, you will see an 8-digit number (serial key) and your screen will look like this!

3. then open dTV from the dTV application or your computer.

4. After opening the menu from the dTV app, select " Other" -> "Account". The operation from the PC version is almost the same (select the menu "Account" on the PC)

5. Select "Log in with serial key" and enter the 8-digit serial key displayed on the TV. Once you have entered it, go to "Settings" to log in from the TV!

6. After logging in, select "Back" to start watching dTV from your TV!

Solution if you can't log in to DTV

It often happens that you are suddenly unable to log in to DTV after having been able to log in normally until now. In such cases, there may be various factors such as wrong registration ID and password, bad communication environment, or a malfunction on the dTV side.

Here are some of the most common reasons why you may not be able to log in properly, but first, let's check out what you should have done.

Try restarting the app (or device)

To avoid the "I tried all the solutions in this article, but..." situation, try restarting the app (or device) before checking the below. There are plenty of cases where a restart will fix the problem right away, so please, make this your first stop!

Check if dTV membership registration is complete

As is often the case, the procedure for registering as a member has not been properly completed to the end, so the account has not yet been issued and of course you cannot log in.

What to do ⇒ After completing the member registration, check once again if you have received the "Registration Completed" e-mail.

Check if you have not mistakenly entered your dTV login ID and password.

One of the most common reasons for not being able to log in is a "mistake in ID or password".

What to do ⇒ If you easily forget your " ID and password", we recommend that you write it down on your phone when you register as a member.

Also, when you enter them, make sure you check them properly before tapping the enter button. (Unlike logging in from a PC, you cannot use the function to remember your password when logging in via the smartphone application.)

If you enter your ID and password incorrectly several times, you may be locked, so do not be in a hurry when entering them each time. In case you get locked, chuck the solution below!

What to do => You can reissue the password from this link.

Check to see if you have exceeded the limit on the number of devices.

dTV limits the number of registered devices to 5, and if you exceed the limit, you will not be able to log in.

What to do ⇒ Open the dTV application, select "Account" from the menu column, and tap "Device Management". Select the device field you want to delete and then tap "Reflect Settings".

CHECK if the Internet communication environment is bad.

In many cases, you may not be able to log in due to a bad Wi-Fi connection. In such cases, try reconnecting to Wi-Fi in a place with a good communication environment.

Check if you have paid the fee.

If you have already paid for the service, you will not be able to log in because you have not paid.

If your credit card has expired and you have not changed the registered expiration date information to the new one, the payment will not work, so please check the payment history of your credit card company or docomo.

The last resort is to "Contact" dTV directly

If you have tried all of the above solutions and still cannot log in to dTV, please contact dTV directly.

Contact us" ( click here)

Before contacting dTV, please check the "Frequently Asked Questions" page for possible solutions.

If you still can't find a solution, please contact us by clicking "Contact Us" at the bottom of the page.

What is dTV's fee plan?

Compared to other video distribution services, dTV's fee plan is very simple, with a monthly fee of 550 yen (including tax) and unlimited viewing of more than 120,000 titles. The rental fee varies depending on the movie, but the ability to use d-points for purchases is also a great point. Moreover, the service is free for 31 days, so it is highly recommended for those who are considering using a video delivery service for the first time. For a brief summary, please refer to the following.

Summary

In this article, we explained how to log in to dTV (from different devices) and the solution to the problem of not being able to log in. There are some paid-for works, but in terms of cost performance, it is one of the best in the industry. If you like Korean dramas, you should try dTV's KeepStreams service after logging in.

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Jessie Smith
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