While Amazon Prime Video is one of the best services out there, it may also run into some sort of trouble just like any other OTT platform. This could be anything - an issue with your account, internet connectivity problem, compatibility or playback issues, or more.
If you’re also struggling with your Prime Video not working, this article has all the possible reasons and fixes for you right in one place.
Why Is My Amazon Prime Video Not Working and How to Solve It?
Here are some reasons why Prime Video not working on TV, and some tips to help you fix this instantly:
1 - Check Your Payment Method
Amazon Prime requires a subscription in order to access and watch its content. So, if there is a problem in your billing status or payment method, it will cause Prime Video not working on TV properly.
Here’s how to fix it:
- Head over to Amazon Prime
- Log in with your credentials
- Click on your Profile icon
- Choose Account & Settings from the dropdown menu
- Hover over to Prime Membership to check your billing details, and then click on Edit on Amazon
- Tap on View Your Payment Method, and then click Edit Payment
From here, you can easily edit your payment and billing details. Make sure to enter the correct information as shown on your credit or debit card, as well as use a credit or debit card which is not expired.
Don’t forget to check this out if you’re having trouble streaming Netflix on your Samsung smart TV: Ultimate Guide for Netflix Not Working on Samsung Smart TV [2022]
2 - Check Simultaneous Streaming Devices
Amazon Prime has a specific number of devices that can stream simultaneously on a single account. If the number exceeds, you will have issues working with Amazon Prime on any device.
To fix this issue, you must take a look at how many devices are logged into your Amazon Prime account, and make sure that not more than two devices are streaming movies and TV shows simultaneously.
3 - Restart Your TV
If Prime Video is not working on Samsung TV, then you should definitely consider restarting or rebooting your TV.
Force quitting and then restarting the Amazon Prime Video app on your TV will certainly eradicate any issues that are causing Amazon Prime to not work properly on your Android TV.
You should also consider turning your TV off and unplugging it from the power. Then, wait for several minutes to plug it back in. Restart your TV, and you will be all settled.
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4 - Check Your Internet Connectivity
One of the most common issues of Prime Video not working is due to connectivity issues. Because Amazon Prime Video needs an internet connection for it to work properly on any device, it is imperative to have WiFi with strong and stable signals.
In this case, take a look at your WiFI modem, and check for any loose cables. Then, just switch off your device by taking the plug out, and then plug it back in after a few minutes. If you are unsure about the speed of your WiFi, you can take a speed test.
5 - Clear Amazon App Cache
Clearing the Amazon Prime app’s cache and cookies will surely fix any issues related to the Prime Video app not working on any device.
On your Android TV, here’s what you need to do:
- Head over to the Apps tab, and select Prime Video
- Long press the app
- Select Info
- Click on Clear Cache
- Click OK
6 - Make Sure Your Device Has the Latest Version
If your device does not have the latest software updated, then the Amazon Prime app will not work properly.
Here’s what you can do to resolve this…
You must take a look at your desired device’s software, and update it to the latest one. From your preferred device, head over to Settings, and then Software Update.
Here’s how you can fix Netflix not working on Roku issues: How to Solve Netflix Not Working on Roku?
7 - Download the Latest Amazon Prime App
Using an old and outdated app will also cause the Amazon Prime app to not work properly. This is why it is crucial to have the latest update downloaded.
All you need to do is visit your device’s designated Play Store or App Store, and update the Amazon Prime app from there. Better yet, you can set your settings to automatic updates, so that you can skip the hassle of downloading the latest version of the app every short while.
8 - Test Prime Video on Another Device
If Amazon Prime Video is not working still, you should consider testing Prime Video on any other device you own. This will help you determine whether the issue is lying in the Amazon Prime Video app, or the device itself.
You can choose any other supported devices you own, such as your smartphone, Smart TV, Roku, Amazon FireStick, and others.
If Prime Video is not working on Firestick or any other device you own, then you should try it on your Roku if you own one. If Prime Video is not working on Roku either, or any other device, then the issue must be lying within the app itself. If the Prime Video app works well on other devices, then your initial device must be the problem.
9 - Check If the Amazon Prime Video App Is Down
If you can’t get any of the above tips and fixes to work, then the issue must be lying in the Amazon Prime Video app itself. Chances are, Amazon Prime is facing technical issues that are causing the app to not work properly at all. And, there is nothing you can do about this, instead of waiting till they resolve the issue themselves.
But, how will you determine if Prime VIdeo is down?
Well, you can check the status of Prime Video on various platforms, such as status checker websites, Twitter, or just googling ‘Is Prime Video down’ will do the job.
You can also head over to amazon.com/videohelp if you still need help regarding your Amazon Prime Video subscription.
Can You Avoid Amazon Prime Not Working Issues by Downloading Content?
We tried to share as many possible issues and fixes in the last section to help you sort out your Amazon Prime not working issues without seeking any professional help. But did you know you can also use a downloader like KeepStreams for Amazon Prime Video to stream content offline without any buffering or internet connectivity issues?
Not only this, but this tool downloads files in MP4 so you can enjoy videos and movies on any of your preferred devices.
Final Words
With these tips and fixes, you can easily resolve Amazon Prime not working issues on your own. But if you’re looking for a permanent solution with which you can download videos in bulk and play them offline without connecting your device to the internet connection, KeepStreams for Amazon can be your best bet.
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